Customer Care?

A few months ago I wrote an email to the customer services people of a major UK railway company, asking how a major redevelopment of one of their stations would affect my (and others’) travel. I’m still waiting for a response.

A few weeks ago I emailed a fairly substantial phone service company pointing out that their 0845 number was incorrectly advertised as ‘free-phone’, and that if this were clarified I might consider using the service. Again, still waiting.

Last night I sent an email to a food review website pointing out a small error on their page. This morning I got a polite response, a thank-you and a commitment to fix the issue.